All orders can be canceled until they are processed. If your order has been paid and you need to change or cancel it, you must contact us within 6 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Your satisfaction is our #1 priority. We want you to shop with confidence. That’s why we proudly offer absolute satisfaction guarantees that ensure you’ll receive your item on time and as described.
Our highest priority is to make you happy, so everyone who shops on aloevbeauty.com receives the following guarantees:
- full refund if you don’t receive your order;
- full refund if your order does not arrive within the guaranteed time (45 business days not including 2-5 business days processing);
- full or partial refund if the item is not as described or damaged;
- full refund if you do not want the product you have received (but you must return the item at your expense and the item must be unused).
Full refunds are not available under the following circumstances:
- your order does not arrive due to factors within your control (e.g. providing the wrong shipping address);
- your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster, pandemic…).
You can submit refund requests within:
- 10 business days after the order is delivered;
- 45 business days since your order was placed. You can do it by sending a message on Contact Us page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
We stand behind everything we sell. If you are not satisfied with your purchase, you can return it for a replacement or refund. You only should return it at your expense.
- Returns must be in brand new condition, with original box
- Returns must be postmarked for return within 10 days of the original delivery to you
- The shipping cost will not be refunded unless you were sent a wrong or damaged item.
- We do not accept returns for digital goods, mystery bundles, or opened DVDs and Blu-rays.
If your Aloe Vera Beauty product has a manufacturer defect, we will, of course, repair or replace them for you at no cost.
Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!
Please do not send your purchase back to us unless we authorize you to do so.